Superpanel, an intake infrastructure provider for high-volume operations in regulated environments, today announced the launch of Voco, its native voice execution layer designed to streamline complex legal intake for plaintiff law firms. The company reports that Voco targets what it calls the largest hidden loss center in plaintiff firms: the intake process, where missed opportunities and inconsistency can cost millions annually.
According to Superpanel, the platform has already evaluated nearly 250,000 cases and facilitated over 15,000 signed cases in the past year across practice areas including lemon law, personal injury, employment law, and mass tort. The company emphasizes that while callers are always given the option to speak with a staff member, fewer than 4 percent choose to do so, suggesting that the automated system effectively handles client needs without requiring human intervention.
"Superpanel is intake infrastructure designed to own high-volume intake operations in highly regulated environments," the company states, noting that it manages intake end to end—from first contact through case qualification and handoff—while maintaining accountability for outcomes and enabling human oversight where judgment is required. Since its founding in 2024, Superpanel has completed nearly 250,000 intake workflows, collected and organized over 60,000 supporting documents, and enabled firms to handle up to five times more inbound inquiries per staff member while increasing conversion rates by up to 300 percent within six months of full deployment, all without adding headcount.
The launch of Voco comes as plaintiff law firms face increasing pressure to optimize intake, a critical but often inefficient process. By integrating voice capabilities natively, Superpanel aims to reduce the friction that leads to lost cases. The company highlights that its approach differs from traditional intake solutions by owning execution end to end, rather than simply providing software tools. Superpanel claims that its platform helps firms avoid the missed opportunities and intake inconsistency that can cost high-volume practices millions of dollars in lost cases each year.
For more information, visit Superpanel's website.
